TriUtah does not issue refunds of registration fees for any event for any reason. An event credit for the value of the original entry fee good for one year from the date of the event may be issued at the race director’s discretion only in cases where a documented physical injury, military deployment or death of an immediate family member prevents participation and such documentation is submitted at least 14 days prior to the event. Fees for USA Triathlon single-day membership and Active.com processing fees are non-refundable and will not be credited.

In order for your situation to be considered, you must notify TriUtah no later than two weeks (14 days) prior to the event and attach documentation (i.e. doctor’s diagnosis) to support your claim. Please send the documentation to either info@triutah.com or TriUtah, 400 West 2875 North, Lehi, UT 84043. If not received at least 14 days prior to an event, an event credit will not be considered regardless of the circumstances. All other race credit requests for any reason other than medical, military deployment or family member death will not be considered.

Active.com does not refund participants for events except in cases where an athlete has registered more than once for an event. If you are double-charged for an event, and the event is more than 30 days away, contact Active.com directly at support@active.com for a refund of the duplicate entry fee. If the duplicate charge is discovered less than 30 days prior to an event, please contact TriUtah directly. If funds have been transferred to TriUtah from Active.com, TriUtah will issue a refund of the duplicate entry fee via mail. If funds have not been transferred to TriUtah, Active.com will issue the refund directly to the credit card. Please note that TriUtah cannot process credits for credit/debit cards. After issuance of the duplicate registration refund, Active.com will, upon request, refund the “convenience fee” portion of the registration transaction back to your credit/debit card for duplicate entries.