TriUtah Refund Policy
TriUtah does not issue refunds of registration fees for any event for any reason. An event credit for the value of the original entry fee good for one year from the date of the event may be issued at the race director's discretion only in cases where a documented medical injury, military deployment or death of an immediate family member prevents participation.
In order for your medical situation to be considered, you must notify TriUtah in writing at least two weeks prior to the event and attach documentation (i.e. doctor's diagnosis) to support your claim. Please send the documentation to: TriUtah, 400 West 2875 North, Lehi, UT 84043. If not received at least 14 days prior to an event, an event credit will not be considered. All other race credit requests for any reason other than medical, military deployment or family member death will be denied. All race credit requests received later than 7 days prior to the calendar date of the event, regardless of circumstance, will be denied.
Active.com does not refund participants for events except in cases where an athlete has registered more than once for an event. If you are double-charged for an event, and the event is more than 30 days away, contact Active.com directly at support@active.com for a refund of the duplicate entry fee. If the duplicate charge is discovered less than 30 days prior to an event, please contact TriUtah directly. If funds have been transferred to TriUtah from active.com, TriUtah will issue a refund of the duplicate entry fee via mail. If funds have not been transferred to TriUtah, active.com will issue the refund directly to the credit card. Please note that TriUtah cannot process credits for credit/debit cards. After issuance of the duplicate registration refund, active.com (support@active.com) will, upon request, refund the "convenience fee" portion of the registration transaction back to your credit/debit card for duplicate entries.
What to bring on race day?
Click here for your TriUtah Equipment Checklist
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